Working with the key stakeholders at the company we established very specific criteria for achieving its goals of reducing cost, increasing quality and improving the customer experience. These criteria spanned technical as well as operational considerations. We then assessed the market landscape and identified top partner candidates, including current partners, for offering these integrated value-added services. Each partner was thoroughly vetted based upon the established criteria and top candidates were recommended to senior management. Upon approval, we negotiated agreements with the partners and supported the implementation of the services.